Refund policy

Returns

We want you to feel good about ordering from PatchRoots.

Because our patches are personal wellness products, opened products cannot be returned. Unopened and unused products may be returned within 30 days of delivery.

To request a return, please contact us at john@patchroots.com with your order number and reason for the return before sending anything back. We'll provide instructions for your return.

Unless your order arrived damaged, defective, or incorrect, original shipping charges and return shipping costs are non-refundable.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and a photo of the product and packaging when applicable. We'll review the issue and work with you to make it right.

Refunds

Once an eligible return has been received and inspected, we'll notify you of the status of your refund. Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.